A 12-week AI pilot for faster audits and more unclaimed property returned

# Public & Social Impact

# ChatGPT

# Awareness

# Government

# North America

North Carolina’s State Treasurer says early ChatGPT results point to time savings, better drafting, and stronger public service

“A great first step.” “Extremely encouraging.” “We’re excited.” That’s how North Carolina State Treasurer Bradford B. Briner described his department’s 12-week pilot program with OpenAI, under which workers in North Carolina’s Department of State Treasurer were trained to use ChatGPT to help them speed up audit reviews and retrieve unclaimed property – all using public information. Preliminary findings from a forthcoming analysis of the pilot program show that 85% of the participants reported a positive experience using ChatGPT, and that users estimated saving 30 to 60 minutes a day, especially on drafting and editing tasks. The full analysis, from the Institute for Artificial Intelligence and Emerging Research at North Carolina Central University, will be released in the coming weeks. “The reality is it’s going to make your job better,” Briner says of AI. “It’s going to take away some of the low-end data processing. It’s going to help you deliver more. It’s probably going to make you busier, too.” OpenAI and the North Carolina Department of State Treasurer launched this pilot program in March, and it included weekly ChatGPT training programs with employees to help them better learn how to use OpenAI’s tools. Here were some of the testimonials from the participants in the pilot program: “It’s rewarding when ChatGPT produces results that enable you to succeed in your job of serving the citizens of N.C. in a more efficient manner.” “ChatGPT makes my job more enjoyable because I experience less frustration when problem solving.” “When researching topics, ChatGPT provides data from multiple sources simultaneously, resulting in increased efficiency.” For more on this pilot program, read this analysis from North Carolina’s Department of State Treasurer: https://lnkd.in/e_AT4nKD