In both ChatGPT Enterprise and ChatGPT Business, there are three roles: Owner, Admin, and Member.
Owners have full control over the workspace, including billing, settings, and identity management. They can invite or assign Admins/Owners, manage all available organization-wide settings, and access billing details.
Admins can manage users (e.g. invite/remove members), as well as manage some organization-wide settings, like Connectors. Enterprise Admins can also organize users into groups and view usage analytics.
Members are end-users who can use ChatGPT and create custom GPTs (provided that you workspace owner allows it). In ChatGPT Business, they can also invite or remove other members - whereas ChatGPT Enterprise restricts user management to Admins/Owners for tighter control.
Decide how employees will be added to the ChatGPT workspace and how they'll log in.
Enable single sign-on: Enabling SSO lets users log in with corporate credentials and enforces your organization’s authentication policies.. This simplifies user login and improves security. Decide on this early so you can configure SSO and test before org-wide onboarding.
SCIM integration: Automate the provisioning and deprovisioning of user accounts in ChatGPT Enterprise with supported IDPs or custom SCIM implementations.
Verify your company domain: Verifying your company’s email domain means only users with that domain can join the workspace, providing an extra layer of access control. See: Domain Verification for ChatGPT
Bulk user provisioning: Decide if you will onboard users gradually or all at once. ChatGPT Business allows bulk inviting via CSV, which is useful for initial rollout. Enterprise goes further by supporting SCIM provisioning (automated user provisioning/de-provisioning through your identity provider).
User offboarding: Plan how you will remove users who leave the company or should no longer have access.
In ChatGPT Business, any user can remove other users from the workspace.
In ChatGPT Enterprise, only Admins/Owners can remove users. Decide who will be responsible for periodic audits of the member list and ensure there’s a process to promptly remove departing employees’ access. SCIM can help automate the deprovisioning process.
Account security and authentication
Enforce strong authentication: ChatGPT supports multi-factor authentication (MFA) for added login security. Enterprise SSO will delegate authentication security to your identity provider, so if you have MFA or conditional access policies in your IdP, those will apply. See: Enabling or disabling Multi-Factor Authentication (MFA).
Compliance API: ChatGPT Enterprise also supports audit logging via theCompliance API for conversations – consider using this to track logins and usage patterns as part of your security oversight.
