Impact survey purpose
Understand how employees are using ChatGPT, the value it’s delivering, what new capabilities it’s unlocked, and where support is still needed. We recommend sending 6–8 weeks after launch, then quarterly or around key adoption milestones.
Survey Copy
Intro
We’d love your feedback on how ChatGPT Enterprise is (or isn’t) helping you at work. This short survey takes ~5 minutes. Your input helps us improve training, support, and product fit. Thank you!
Demographics
Q1 – Work email (Optional if anonymous; Required if tying to usage)
Prompt: What is your work email?
Q2 – Department / function (Required)
Prompt: Which department or function best describes your role?
Options:
Q3 – Role level (Required)
Prompt: Which best describes your role level?
Options:
ChatGPT usage
Q4 – ChatGPT usage frequency (Required)
Prompt: About how often do you use ChatGPT for work?
Options:
- I have access but I’m not using it
Q5 – ChatGPT usage types (Required; multi-select)
Prompt: How do you use ChatGPT Enterprise in your day-to-day work?
Options:
- Writing & editing (docs, presentations, proofreading)
- Technical support / troubleshooting
- Brainstorming / strategy / idea development
- Automating routine tasks (e.g., call summaries)
- Learning / training / skill development
Q6 – Weekly time saved (Required)
On average, how many hours per week do you estimate ChatGPT helps you save on work-related tasks?
Options:
- Has increased my time (please explain in the next question)
Optional follow-up if above = “Has increased my time”:
Please describe how ChatGPT increased your time spent.
Q7 – Impact agreement statements (Required; 5-point scale)
Please rate your agreement with each statement about ChatGPT’s impact on your work.
Scale:
- Neither agree nor disagree
Statements:
- Has helped me be more productive
- Has helped me be more creative / improve work quality
- Has increased my overall satisfaction at work
- Has increased my ability to understand and use AI tools
- Has enabled me to complete new or more advanced tasks
Q8 – New work unlocked (Optional)
Since using ChatGPT, what new tasks or activities have you been able to complete that you couldn’t before (due to time or skill limits)?
Q9 – Most valuable use (Optional)
What is the most valuable way you use ChatGPT in your work today?
Q10 – Barriers or concerns (Optional; multi-select)
Do you have any concerns or barriers related to using ChatGPT for work?
Options:
- Lack of trust in AI-generated results
- Difficulty learning new tools
- Ethical or compliance concerns
Q11 – Anything else? (Optional)
Prompt: Is there anything else you’d like to share about your experience with ChatGPT at work?
Closing
Thank you for sharing your experience! Your feedback helps us improve how we support you and guide future investments in ChatGPT.
